Independent healthcare advisory firm earns all A’s in customer experience measures

All customers interviewed plan to partner with Healthlink Advisors over the long-term

ST. PETERSBURG, FL., (May 16, 2022) – Healthlink Advisors, a leading healthcare consulting firm focused on healthcare IT (HIT) planning and assessment, announced significant industry recognition in a First Look report published recently by KLAS Research. The independent research firm interviewed customers in healthcare organizations that contracted with Healthlink Advisors for strategic HIT advisory services. Every single customer interviewed expressed satisfaction with the services provided by Healthlink Advisors and plans to work with the firm over the long term; moreover, the vast majority said they were “very satisfied” with the firm’s work.

Rapid advancements in healthcare technology, rising demands stemming from COVID-19, and staffing constraints have limited internal HIT teams’ ability to locate, assess, select, and manage new IT systems and services. Healthlink Advisors helps them address these problems and make the right decisions at the right times, despite constant changes in the healthcare sector.

“We are delighted that our customers think so highly of the services we provide,” said Lindsey Jarrell, CEO & co-founder. “We differentiate from our competitors in value, emotional intelligence, and process quality, providing a unique combination of ‘Big 4’ expertise and white-glove boutique service.

“The foundation of our success is our willingness to actively listen, challenge the status quo, and be truth-tellers, even when it’s inconvenient,” he added. “We pride ourselves on creating board-ready deliverables, and have put in place robust processes and advanced tools to ensure exceptional quality.”

KLAS is a leading IT research firm that provides transparent and impartial HIT insights. For this First Look report, KLAS interviewed customers from large hospitals and health systems in major metropolitan areas. Here are some key report findings:

  • 100% of Healthlink Advisor customers are highly satisfied (78%) or satisfied (22%) and would buy again
  • Customers rated Healthlink Advisors with an A+ in likely to recommend and all A’s in strength of partnership, quality of staff and tangible outcomes
  • Customers cite high integrity, strong executive involvement, deep expertise and strong partnership centered on putting clients first as key strengths that drive meaningful strategic guidance and productive partnerships.

Focused on enhancing clinical innovation, business systems and healthcare IT strategy, delivery and operations, Healthlink Advisors is committed to delivering high-quality work with full transparency. The firm challenges its customers and pushes for what is right, rather than simply telling customers what they want to hear.

Download a complimentary copy of the KLAS First Look report

About KLAS

KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. Learn more at